Not sure how to respond to a bad restaurant review? Let's look at an example of bad criticism and the ideal way to respond to it, following six key steps. Even if the review contains more bad things than good things, draw attention to something positive that the reviewer wrote. And responding directly to the reviewer by name reminds them that, in fact, there is a human on the other side of this review. In short, the most important thing you can do with a negative review about a restaurant is to respond tactfully and over time.
Potential customers will assume that the problems addressed by the critic continue or that the restaurant doesn't care. Popmenu puts review management in the hands of restaurant owners to help them grow their businesses and maintain their communities. The public response to a restaurant review is an opportunity to share your side of the story and show potential customers how you would react if something went wrong during their dining experience. You can use this template as an apology letter in a restaurant for bad food, customer service, long wait times, and any other bad restaurant experience.