Thank you very much for such a good review. We work very hard to provide the best food in the best possible environment. Before you write the rest of your neutral response to the review, start the right way by showing your appreciation for the time it took for the customer to write the review. However, keep in mind that each review site will have its own set of rules, terms, or guidelines for responding to reviews.
Whoever runs your review response program must understand the guidelines of each review site, transform the comments collected into valuable information for your company and, perhaps most importantly of all, show the appropriate tact needed to address complaints and represent the brand well.